Cps Energy Rules and Regulations
Start Service CPS Energy can begin providing electricity or natural gas service to any existing residence in or around San Antonio. CPS Energy requires a two-business day pre-notification for all new electricity or natural gas accounts. A deposit may be required to establish a new service. CPS Energy will contact you by phone or email if additional information – including deposit details – is required. Otherwise, you can expect an email notification on the day of the requested delivery. New electricity or natural gas service requests cannot be processed more than 30 days in advance. No new services can be implemented on weekends or public holidays. Service shutdown If you wish to cancel your energy service, CPS Energy requires at least two business days` notice. Any deposits made to your account will be credited to the final balance of your invoice.
Termination of the service cannot be processed more than 30 days in advance. The end of electricity or natural gas supplies cannot be scheduled for CPS Energy`s weekends or holidays. Transfer service In order to terminate the service at one address and start at a new address, we require at least two working days` notice. Depending on the date of termination of the service and the start date of the service, a new account may be assigned to the new address of the service. Each deposit to the old account will be transferred to the new service account. CPS Energy will contact you by phone or email if additional information is required for your application. Otherwise, you can expect an email notification on the day of the requested delivery. Transfer requests cannot be processed more than 30 days in advance. Transfers cannot be scheduled for weekends or holidays on cps energy. My Online Profile Payment Plans You can use our online service to request a payment plan that gives you more time to pay your bill.
Not all accounts are eligible for payment plans. If you do not comply with the terms of your payment plan, the payment plan agreement will become null and void and the account will be subject to collection activities. The account will also be excluded from other payment agreements for six months. Power consumption data The usage data in the graphs is based on the 15-minute interval data received by your meter at night. Due to the processing time, there may be a delay in displaying this data. The total usage for a day may not match the actual daily usage because the time the data is received occurs. This interval data is not used for billing purposes at this time. Data may change based on business rules established by CPS Energy.
Changes or discontinuation of the Online Service by CPS Energy Your online account may be partially modified or discontinued by CPS Energy at any time, including revising or updating the Application Form, Terms of Use or Services offered. . These requirements can be found in the CPS Energy Customer Terms and Conditions, formerly known as the CPS Energy Retail Utility Rules and Regulations. Are you building a single-family home that will be underground? Follow the process step by step. . Update mailing address Use your online account to update a mailing address for your account. Update phone number Use your online account to update your phone number. Primary phone number updates apply to all active accounts. The following documents explain our electricity and gas rates for residential customers, including any additional charges that may appear on your bill. If CPS Energy discontinues the “Residential Management of your account” service, you will receive a notification 30 days in advance by email. CPS Energy reserves the right to terminate any residential account to manage your account that you have not accessed for a consecutive period of 12 months.
Are you new to our service area? Not only can we help you turn on your power supply, but we can also help you launch other utilities such as phone service, internet service, cable or satellite TV, and security systems. Call CPS Energy`s first connections today at (210) 353-2222. Are you considering a new subdivision? Follow the process step by step. An applicant may submit a request for services by completing a written, oral or electronic service request to CPS Energy. At CPS Energy`s discretion, an applicant may receive services without entering into a written service contract. The applicant is responsible for providing CPS Energy with accurate information in its service request. CPS Energy relies on the statement that the applicant has the right to submit the service request, acts in good faith and provides truthful and accurate information. An applicant who does not comply with this section may be refused service. Registration To register for CPS Energy`s online services, provide your CPS Energy account number, service address, and personal identification (a driver`s license number or social security number). We will then email you a temporary password that you can change when you first log in to your account. You are solely responsible for the confidentiality and use of your username and password, as well as transactions made through the use of your password.
It is your responsibility to update your online account information immediately when changes occur and to change your password if you believe your username and/or password has been compromised. Email notifications When you sign up for cpS Energy online services, you will no longer receive paper invoices and information inserts in the mail. .
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